Terms of service

Last updated: October 11, 2026

Overview

Welcome to Orvella. The terms “we,” “us,” and “our” refer to Orvella. We operate this website and online store, including its content, features, products, and services. Our store is powered by Shopify.

These Terms of Service govern your access to and use of our website and services. By accessing or using our website, you agree to these Terms, subject to applicable law. If you do not agree, please do not use the website.

Please also review our Privacy Policy and Return & Refund Policy before placing an order.

1. Eligibility and Accounts

You must be legally capable of entering into a binding agreement to make purchases through our store. If you use our website on behalf of another person or organization, you represent that you have authority to act on their behalf.

You agree to provide accurate, current, and complete information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, subject to applicable law.

We may restrict or suspend access to an account where reasonably necessary to protect our store, customers, or services, or to address suspected fraud, unlawful activity, or a material breach of these Terms.

2. Products and Descriptions

We make reasonable efforts to display product descriptions, images, colors, sizes, materials, and other details accurately.

Actual product appearance may vary because of screen settings, lighting, manufacturing variations, or other factors. Images and descriptions are provided to help you make an informed purchasing decision.

If a product is materially different from its description, defective, or incorrectly supplied, your rights and available remedies are governed by our Return & Refund Policy and applicable law.

We may update product information, discontinue products, or limit quantities where permitted by law. Such changes do not remove rights that have already accrued to customers under applicable law.

3. Orders and Acceptance

Submitting an order is an offer to purchase the selected products under the applicable terms.

You will generally receive an order confirmation after submitting an order. A confirmation acknowledging receipt does not necessarily mean that every order has been finally accepted or that an item is available for shipment.

We reserve the right to reject or cancel an order where legally permitted, including where there is a genuine pricing or listing error, suspected fraud, an inventory problem, or an inability to fulfill the order. If payment has been collected for an order we cancel, we will arrange any refund required by law.

If we need to cancel or materially change an order, we will communicate with you using the contact information provided, where reasonably possible.

4. Prices and Payments

Product prices, available payment methods, shipping charges, and applicable taxes will be presented during the purchasing process, as applicable.

Prices and promotions may change without notice, but a change does not retroactively alter an order already accepted except where permitted by law or agreed with you.

You agree to provide accurate billing, payment, and contact information and to update it when necessary to complete your transaction.

Payments may be processed by Shopify and third-party payment providers. Their applicable terms and privacy practices may also apply to payment processing.

5. Shipping and Delivery

Shipping methods, charges, estimated delivery dates, and applicable restrictions will be presented where available during checkout or through our shipping information.

Delivery estimates are not guarantees unless expressly stated. Delivery may be affected by carrier operations, customs, weather, incorrect address details, or other circumstances beyond our reasonable control.

We will comply with applicable shipping and delivery laws. If an order cannot be shipped within a required or promised timeframe, we will provide any notices, choices, cancellations, or refunds required by law.

Please provide a complete and accurate delivery address. Contact us as soon as possible if you notice an address error, although we cannot guarantee that an order can be changed after processing begins.

Nothing in this section removes any rights or remedies you may have under applicable law.

6. Returns, Refunds, and Cancellations

Our Return & Refund Policy explains when purchases are final sale and how we handle eligible claims involving damaged, defective, incorrect, or materially misdescribed items.

Please review that policy before purchasing. It forms part of the terms applicable to your transaction to the extent permitted by law.

Nothing in these Terms overrides a mandatory legal right to a refund, cancellation, repair, replacement, or other remedy.

7. Intellectual Property

Unless otherwise indicated, the website and its content—including brand elements, text, graphics, photographs, designs, videos, and page layouts—are owned by Orvella or its licensors and are protected by applicable intellectual property laws.

You may use the website for personal, lawful shopping purposes. Without prior permission or another legal basis, you may not reproduce, distribute, modify, commercially exploit, or publicly republish protected website content.

Third-party trademarks and content remain the property of their respective owners.

8. Third-Party Services and Links

Our website may provide links to third-party websites, payment services, applications, or tools.

Third-party services may be subject to their own terms and privacy policies. We do not control independent third-party services and are not responsible for their practices, content, or availability, except to the extent responsibility cannot lawfully be excluded.

The presence of a link does not necessarily constitute an endorsement of the third party.

9. Shopify Platform

Shopify provides the e-commerce platform that enables us to offer products and services through our store. Purchases made through our store are transactions with Orvella, not with Shopify.

Shopify is not responsible for the products sold by Orvella or for matters arising from transactions between you and Orvella, except to the extent applicable law provides otherwise.

10. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our services, you acknowledge that you have had an opportunity to review that policy. This statement does not replace any consent or other legal basis required for particular data-processing activities.

11. Reviews and Feedback

If you submit a review, suggestion, or other feedback, you confirm that you have the rights needed to submit it and that it does not unlawfully infringe another person's rights.

You grant Orvella a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute your feedback in connection with operating, improving, and promoting our business, subject to applicable law and any rights that cannot be waived.

We may remove or decline to publish content where reasonably necessary, including content that is unlawful, fraudulent, abusive, misleading, or infringes intellectual property rights.

We will not treat a review as genuine or independently verified unless there is a reasonable basis to do so.

12. Website Accuracy and Availability

We work to keep our website and product information accurate and available. However, errors, interruptions, or omissions may occur.

Where legally permitted, we may correct errors, update information, or temporarily suspend features for maintenance, security, or operational reasons.

Nothing in this section gives us an unrestricted right to disregard an accepted order or to remove a consumer right provided by law.

13. Acceptable Use

You must not use our website to:

Violate applicable laws or another person's rights.
Commit fraud or submit false order, payment, or account information.
Interfere with the security, availability, or operation of the website.
Upload malicious code or attempt unauthorized access to our systems.
Use our content or services in a way that infringes intellectual property rights.
Engage in abusive, deceptive, or unlawful activity that harms our store, customers, or service providers.

We may take reasonable and lawful steps to address suspected misuse.

14. Disclaimer of Warranties

To the extent permitted by law, our website and online services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free website operation.

Nothing in these Terms excludes any product warranty, statutory guarantee, or other protection that cannot lawfully be excluded or limited.

15. Limitation of Liability

To the extent permitted by applicable law, Orvella will not be liable for indirect or consequential losses arising from use of the website where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any liability or consumer remedy that applicable law requires us to retain.

16. Indemnification

To the extent permitted by applicable law, you may be responsible for losses and reasonable costs arising directly from your unlawful misuse of the website, infringement of third-party rights, or material breach of these Terms.

This section does not require you to indemnify Orvella for our own unlawful conduct or for any liability that cannot lawfully be transferred to you.

17. Suspension and Termination

We may restrict or terminate access to our website where reasonably necessary for security, fraud prevention, legal compliance, or a material breach of these Terms.

Termination does not remove obligations or rights that arose before termination, nor does it affect any consumer rights that must survive under applicable law.

18. Severability and No Waiver

If a provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure to enforce a provision on one occasion does not necessarily waive the right to enforce it later.

19. Governing Law

These Terms are subject to the laws applicable to the transaction and the parties, including any mandatory consumer-protection laws that apply where you live.

Nothing in these Terms is intended to deprive a consumer of protections that cannot lawfully be excluded by a choice-of-law provision.

20. Changes to These Terms

We may revise these Terms to reflect changes in our business, services, or legal obligations.

The updated version will be posted on our website with a revised “Last updated” date. Where applicable law requires notice or consent for a material change, we will follow those requirements.

Changes will not retroactively remove rights that have already accrued to you under applicable law.