Refund policy

Last updated: October 10, 2026

At Orvella, we want customers to make informed purchasing decisions. Please review this policy carefully before placing an order.

1. All Sales Are Final

All purchases from Orvella are final sale. Except as expressly stated in this policy or required by applicable law, we do not accept returns or exchanges for change of mind or reasons unrelated to a product issue or an error in fulfilling your order.

This includes:

Selecting the wrong size, color, style, or product when the item received matches your order.
Changing your mind after placing an order.
Deciding that a product no longer suits your preferences or needs.
Failing to review product descriptions, sizing information, materials, features, or other details provided before purchase, where the item received is accurately described and correctly supplied.
Requesting a different size, color, or style for personal preference.

This policy applies to full-price, discounted, promotional, and clearance purchases, subject to the exceptions and legal rights described below.

Please review all product information, available options, and order details carefully before completing checkout.

2. Damaged, Defective, Incorrect, or Misdescribed Items

If an item arrives damaged or defective, is different from the item ordered, or is materially different from its advertised description, please contact us as soon as reasonably possible after delivery.

Email orvellausa@gmail.com and include:

Your order number.
A description of the issue.
Clear photographs or other supporting information, where reasonably available.

For the quickest review, we ask that you report issues within seven calendar days of delivery when practicable. This is a request for prompt reporting and does not limit any rights or remedies available to you under applicable law.

We may request reasonable additional information or ask to inspect the item. Please retain the item and its packaging while we review your report, where reasonably possible.

After reviewing the information, we will provide an appropriate resolution in accordance with applicable law. Depending on the circumstances and legally available remedies, this may include repair, replacement, or refund.

Where an item must be returned because of a confirmed product issue or fulfillment error, we will provide return instructions and cover reasonable return shipping costs where required by law or otherwise communicated by us.

3. Cosmetics, Skin Care, and Hygiene-Sensitive Products

For hygiene and safety reasons, cosmetics, skin-care products, personal-care products, intimate apparel, swimwear, and other hygiene-sensitive items are not eligible for change-of-mind returns or exchanges.

This restriction does not eliminate any right or remedy required by applicable law for defective, incorrect, or materially misdescribed products.

Any additional product-specific restrictions will be disclosed before purchase where applicable.

4. Order Changes and Cancellations

Orders may enter processing shortly after purchase. Therefore, we cannot guarantee that a cancellation, address change, size change, or other modification can be completed.

If you need assistance with an order, contact us as soon as possible. A cancellation or modification is not confirmed unless we expressly confirm it.

Nothing in this section limits cancellation or refund rights required by applicable law, including rights that may apply when an order cannot be shipped within the required or promised timeframe.

5. Shipping Delays and Non-Delivery

We make reasonable efforts to ship orders within the timeframe stated on our website or otherwise communicated for your order.

Where applicable federal law requires shipment within a specified timeframe, including the generally applicable 30-day period when no shipment timeframe has been stated, we will comply with those requirements.

If we cannot ship within the applicable timeframe, we will provide the notices and options required by law. Depending on the circumstances, these may include obtaining your consent to a shipping delay or allowing you to cancel the order and receive a prompt refund.

Our all-sales-final policy does not waive any rights or remedies relating to non-delivery or legally required cancellation or refunds.

6. Refund Processing

When a refund is approved or legally required, it will be issued to the original payment method unless applicable law requires otherwise or another method is lawfully agreed upon.

Bank and payment-provider processing times may vary. We will comply with applicable legal deadlines for issuing refunds.

Where a return or refund is not required by this policy or applicable law, we are not obligated to provide a discretionary refund, exchange, or store credit for a change-of-mind request.

7. Policy Acknowledgment and Consumer Rights

By placing an order with Orvella, you acknowledge that you have been given an opportunity to review this Return & Refund Policy before completing your purchase.

Orvella's Terms of Service and other applicable store policies also govern your use of our website and purchases, to the extent applicable and legally enforceable. We encourage you to review those policies before ordering.

Where applicable, we may use a clearly presented acknowledgment or agreement during checkout to help document that customers were informed of the relevant terms.

Nothing in this policy excludes, restricts, or waives a consumer right or remedy that cannot lawfully be excluded, restricted, or waived under applicable federal or state law.

If any provision conflicts with a mandatory legal requirement, that requirement will govern to the extent of the conflict.