Shipping policy

Last updated: October 11, 2026

At Orvella, we aim to make shipping information clear so you know what to expect when placing an order. This policy explains our order processing, estimated delivery times, tracking, and how we handle shipping delays.

1. Order Processing

After you place an order, it must be reviewed and processed before it is shipped. Processing and fulfillment times may vary depending on product availability, supplier handling times, weekends, public holidays, and order volume.

The delivery estimate below refers to the estimated shipping and delivery timeframe provided by our suppliers and shipping partners. Order processing before dispatch may add to the total time between placing an order and receiving it.

2. Estimated Shipping and Delivery Time

Most orders are estimated to arrive within 5–14 business days after dispatch.

This is an estimate, not a guaranteed delivery date. Actual delivery times may vary depending on the product, supplier, destination, shipping method, customs clearance, and carrier operations.

Business days generally exclude weekends and public holidays. Some destinations or products may require additional time.

Please review any product-specific or checkout delivery information before completing your purchase. If a different estimate is shown for a particular product or destination, that estimate may apply to your order.

3. Shipping Rates and Destinations

Available shipping options, applicable shipping charges, and eligible delivery destinations will be shown at checkout where available.

Shipping availability and rates may vary by product, destination, supplier, and shipping method. We currently accept orders for destinations that our checkout permits and that our fulfillment partners can serve.

Please confirm your shipping address and the available delivery details before placing your order.

4. Tracking Your Order

When tracking is available, we will provide tracking information after your order has been dispatched and the information has been supplied by our fulfillment partner or carrier.

Tracking information may take time to become active or display its first update. This does not necessarily mean that your order has stopped moving.

You can use the tracking link provided in your shipping notification to check the latest available shipment status.

5. Shipping Delays

Delivery estimates may be affected by circumstances such as:

  • Carrier delays or operational disruptions.

  • Customs inspections and import procedures.

  • Severe weather or other events beyond reasonable control.

  • Peak-season demand or public holidays.

  • Supplier processing delays or changes in product availability.

  • Incorrect or incomplete shipping address information.

If your order appears to be delayed beyond the estimated delivery timeframe, please contact us at orvellausa@gmail.com with your order number. We will review the available tracking and fulfillment information and assist where reasonably possible.

If we cannot ship an order within a timeframe required or promised under applicable law, we will provide the notices, choices, cancellations, and refunds required by law.

6. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible at orvellausa@gmail.com. We cannot guarantee that an address change can be made once an order has entered processing or has been dispatched.

Additional charges or delivery complications may arise when an address is incorrect or incomplete. Any resolution will be handled in accordance with applicable law and the circumstances of the shipment.

7. Customs, Duties, and Import Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Whether such charges apply depends on the destination and the shipping arrangement. Any charges disclosed at checkout will be presented there. Customers should review applicable local import requirements before ordering.

Customs processing may also extend delivery times. We will comply with applicable laws governing the disclosure and collection of these charges.

8. Lost, Damaged, or Incorrect Deliveries

If your order arrives damaged, defective, incorrect, or materially different from its advertised description, contact us at orvellausa@gmail.com with your order number and a description of the issue. Please include photographs where reasonably available.

For the quickest review, we ask that you report these issues within seven calendar days of delivery when practicable. This request does not limit any rights or remedies available under applicable law.

If tracking shows that a shipment has been delivered but you cannot locate it, please check your delivery location and contact us so we can review the available information.

Resolutions for damaged, defective, incorrect, misdescribed, or undelivered orders will be handled under our Return & Refund Policy and applicable law.

9. Cancellations and Refunds for Shipping Delays

Orders may begin processing shortly after purchase, so we cannot guarantee that a cancellation or order modification will be possible.

If you need to request a cancellation, contact us as soon as possible. A cancellation is not confirmed unless we confirm it.

Nothing in this policy removes any cancellation or refund rights that apply under our Return & Refund Policy or mandatory consumer-protection laws.

10. Contact Us

If you have questions about shipping, delivery, or tracking, contact:

Orvella
Email: orvellausa@gmail.com

Please include your order number so we can assist you more efficiently.

This policy should be read together with our Return & Refund Policy, Terms of Service, and Privacy Policy. Nothing in this policy excludes or restricts a consumer right that cannot lawfully be excluded or restricted.